Frequently Ask Questions
Where are the keys kept? Can someone use them without my consent?
The keys are kept and guarded by the company in a safe, and we hold all responsibility for them. They will only be used by company personnel in case of emergency (alarm sound), in case of ordinary scheduled visit (with advance notice) or in case you request any service under prior written request. Whenever the keys are going to be used you will be informed in advance. In no case they will be used for any other, not specified purpose.
Who does the alarm warn if it goes off? do you notify the owner or notify the agency?
You always have control of the alarm and the house. Any alarm sound generates a notice to both the owner and the Key holding agency. You will know in real time if the alarm went off, but we will be the ones who attend during your absence. In addition to that, you will always know the situation of the alarm and will be notified when it is manually connected and disconnected for ordinary scheduled visits.
Why hire a key holding service?
The Key Holding service guarantees you the tranquillity of a group of professionals taking care of your home 24/7. The company will always be available, and in the event of an alarm, a specialist will come to your home. In addition, we have the knowledge of how to proceed and act in case of attempt of occupation or theft. Even if you leave a second key to an acquaintance, they cannot guarantee complete availability, nor can they file a complaint on your behalf as they do not have the necessary means or knowledge. By hiring a Key Holding service, the company is responsible for all that with total guarantee.
What happens if someone tries to steal or occupy my home?
In the event of attempt of intrusion, the alarm will warn us, and we will go immediately. We are authorized to act in defence of your legitimate rights. In this way, we take care of submitting a complain and going to your property with the police force if necessary, for the eviction of the intruders. We also manage lock replacement and assess the damages with your insurance company.
And what happens when I return home?
When you return home, we temporarily suspend regular visits since it is no longer required, and you can manually turn the alarm on and off. We will keep the copy of your key in our safe unless you request otherwise. When you leave you must remember to reconnect the alarm and let us know that the house is empty. Moreoever, if you wish, you can contact us before your return so that we can prepare the home and make your return as comfortable as possible. You can ask us to clean, do the shopping, decorate your home with flowers, arrange the transfer from the airport…. Whatever you can think of.
In case plumbing or masonry work have to be doneat home when i am not there…. are they present during the settlement?
In the event that a professional has to come to your property to assess or fix a damage such as a broken pipe, clean up, paint, etc., we take care of opening the door and we are present during the whole duration of the maintenance work, as well as informing you of any noteworthy fact with the support of photographs, videos or any other mean. The service includes a maximum number of hours considered enough for work of this type. In case of exceeding it, you can pay the overtime hours or convert them into ordinary visits.
What is the cost of the service?
The cost of the service is a registration fee (for the installation of equipment, etc.) and a monthly fee that depends on the type of home and its location. We first need to make a visit to your home to see how many security elements need to be installed, as well as for you to provide us with some documentation. Once we have everything, we can send you your personalized budget. Get in touch with us and we will prepare a personalized budget without obligation.
Is there any kind of permanence commitment? can i unsubscribe when i want?
The service requires the acquisition of security equipment and installation costs at the expense of the company. For this reason, we must ask you for a minimum stay of one year. From then on you can unsubscribe at any time.
Where are the keys kept? Can someone use them without my consent?
The keys are kept and guarded by the company in a safe, and we hold all responsibility for them. They will only be used by company personnel in case of emergency (alarm sound), in case of ordinary scheduled visit (with advance notice) or in case you request any service under prior written request. Whenever the keys are going to be used you will be informed in advance. In no case they will be used for any other, not specified purpose.